Communications Officer

Job Title: Communications Officer
Contract Type: Contract
Location: United Kingdom
Reference: 31
Contact Name: Caroline Ivory
Contact Email:
Job Published: February 09, 2016 15:14

Job Description

Communications Officer

Job description

Location:                              London

Grade:                                   D

What will be my main contribution?

You will assist the Manager, Stakeholder Relations, in the development and delivery of an effective stakeholder engagement and public affairs strategy for Arts Council England using your understanding of the political system and a network of well established relationships with key external stakeholders. You will also be providing advice and guidance on the organisation’s response to political and public policy issues and ensuring that the stakeholder relations needs of the organisation are met.

Who will I report to?

You will report to the Manager, Stakeholder Relations.

Who will I line manage?

You will have no formal line management responsibility. However, you will be expected to work in a fully interconnected structure that relies on collaboration, flexibility and the ability to operate within both formal and informal reporting relationships.

What other key internal relationships will I have?

You will work closely with senior colleagues across the organisation to ensure a coherent voice for public relations. 

What level of budget responsibility will I have?

Not applicable.

What will I be doing on a day to day basis?

You will support the national and local implementation of a stakeholder engagement and public affairs strategy, using your experience to achieve particular ambitions and objectives in the advocacy and communications national strategy.

You will be developing and maintaining effective political stakeholder relationships, maintaining regular contact, in person and in writing, and provide proactive briefings on the work of Arts Council England and developments in the arts and culture.

You will be acting as an advocate for the Arts Council, building and maintaining contacts with communication professionals in key funded organisations and supporting the local communications teams in developing contacts with key external stakeholders.

You will work with the Digital and Print Media team to exploit the use of digital channels in engaging with Westminster and Whitehall.

You will support the team’s use of a Customer Relationship Management (CRM) system that helps us develop audience insight and target content for our stakeholders.

You will work with the Manager, Marketing and Events, on the effective planning and delivery of stakeholder events. This will include the writing of speeches and presentations to be given by Senior Arts Council staff.

You will be establishing an effective proactive response to issues around public confidence, public accountability and public value, and to changes in the external context, as well as high level input into the Arts Council’s political briefings and responses to Freedom of Information requests and Parliamentary Questions.

Finally, you will contribute to the organisation’s understanding of diversity and its implications for the arts, promoting a diversity perspective in the activities and aims of the Advocacy and Communications department.

What type of skills, knowledge and behaviour will I need?

To succeed in this role, you will have a track record of working in stakeholder relationship management and engagement, and have a good understanding of the policy making process, including the workings of Whitehall and Westminster.

You will have an awareness and understanding of political developments and how they might impact on the arts and cultural landscape, as well as an ability to form and maintain relationships with stakeholders, including MPs, think tanks and local authorities.

First class communication and advocacy skills are essential as is the ability to advise senior management, where appropriate, and remain calm under pressure.

In addition, you will have a proven ability to develop and maintain both personal and professional credibility with a wide range of external contacts in government and the arts and culture sector.

Strong analytical skills with the ability to think creatively, exercising sound judgement and making decisions often without precedent, is also important.

You will be highly organised with the ability to prioritise and juggle multiple priorities in order to meet tight deadlines when managing conflicting tasks.

Finally you will also have a good understanding of the Arts Council’s duty as a public body under current diversity legislation, the current diversity agenda and its relationship to the arts.

Our key behaviours – level 1


Takes accountability and ownership. Is positive and proactive. Has a ‘can do’ attitude. Takes responsibility for own actions. Shows integrity and delivers on commitments.

Delivering performance

Sets high standards for themself. Consistently delivers high levels of personal performance. Shows determination to achieve results. Shows resilience and persistence to overcome obstacles. Looks for ways to do things more efficiently and make best use of resources.

Breadth of perspective

Shows interest in our mission and strategic goals. Looks beyond own role

and shows understanding of other parts of the organisation. Acts in the interests

of the whole organisation – taking a ‘one organisation’ perspective. Understands

own role in contributing to organisational success.

Applying specialist knowledge

Is knowledgeable and keeps up to date in their area of specialism. Uses

expertise to achieve goals. Shares own learning, knowledge and expertise across

the organisation, the arts and culture community and wider relevant networks.

Working collaboratively

Develops empowering and enduring working relationships with internal and

external customers and stakeholders. Networks effectively and shows political

awareness. Actively seeks to work with a wide range of people, taking into

account people’s diverse backgrounds. Is open and respectful when working

with others, within and across teams. Demonstrates equality and respect for

diversity. Listens and responds effectively. Shows empathy towards others.

Communicating and influencing

Communicates in a confident, clear and engaging manner. Chooses the

appropriate form of communication for a situation. Varies style and content to

suit the audience’s needs. Influences others effectively through the style and

content of their communication. Makes a positive and credible impression as

an advocate of and ambassador for Arts Council England and arts and culture.