In House

Consumer Care Manager - FMCG

As the operational lead for consumer care and for the strategic management of the external Contact Centre within this renowned FMCG business, you’ll ensure best practice in customer service, using consumer data and insights to raise awareness of consumer thinking to the business, working with external affairs to develop appropriate messaging for consumers on corporate and brand initiatives, and ensuring that the Contact Centre is equipped with the information required to ensure that consumers receive a professional, reputable service With responsibility for identifying and providing early warning of emerging issues to internal stakeholders...

Job Type:

N/A

Location:

West London

Job Ref:

CCMFMCG

Press and Public Affairs Officer - 1 year contract

A great opportunity with a fast growing organisation for whom you'll create and deliver proactive communications programmes to diverse stakeholders, media, government, business and consumers. In addition to sourcing and creating content for key channels, both external and internal, you'll develop messaging, manage campaigns and events, draft press materials and briefing papers for senior management, liaise with media and other stakeholders, and represent the organisation to external audiences. Experience of working with media and political stakeholders is essential and you'll demonstrate a keen understand of the workings of Parliament. As ...

Job Type:

Contract

Location:

London

Job Ref:

PPAOC

Consumer Care Specialist - FMCG (West London)

A unique role with a renowned, customer focussed organisation , you’ll be the interface between the business and the customer service team, managing issues that require escalation from start to finish, ensuring the voice of the consumer is heard and monitoring trends in consumer feedback, all the while driving and promoting a culture of excellent customer care standards and promoting and protecting the company’s reputation. With a background in, or passion for, championing quality, the consumer or customer service, you’ll demonstrate first class communication and stakeholder engagement skills, a talent for writing and an ability to identif...

Job Type:

Permanent

Location:

West London

Job Ref:

CCSWL

Public Affairs Executive - Corporate / B2B

A great development opportunity for an executive with experience gained in Parliament, consultancy or in-house, looking to further their career in a business setting as an integral member of a busy team. In addition to undertaking research and providing political intelligence and insight to colleagues and senior management, you'll map out externnal stakeholders, attend and particpate in events and meetings, and support on events. With a keen understanding of UK political institutions and legislative process, you'll bring strong research, information seeking and organisational abilities, coupled with excellent written and verbal communicati...

Job Type:

Permanent

Location:

London

Job Ref:

PAECB2B

PR Manager - Brand & Trade, FMCG (6/12 month contract)

A fixed term contract in the fast paced communications department of a renowned organisation with a great story to tell, you’ll be responsible for planning and rolling out brand and trade PR programmes for existing products and new product launches. Working closely with colleagues across the business, Marketing in particular, you’ll hit the ground running and oversee projects from start to finish, managing agencies and driving programmes through to successful completion. As such, you’ll need to be well organised with strong project management skills and you’ll bring a track record in trade and brand PR, ideally gained within FMCG.

Job Type:

Contract

Location:

West London

Job Ref:

PRMBTC